Privacy Policy

Last updated: 9th December 2025

1. Who We Are

Hi-Q Repairs & Maintenance (“we”, “us”, “our”) provides high-quality repairs and maintenance services for uPVC and aluminium windows, doors, and conservatories across the Dorset area.

Business Name: Hi-Q Repairs & Maintenance
Area Covered: Dorset and surrounding regions
Email: sales@hiqinst.co.uk
Telephone: 07968 772993

We are the data controller for the information you provide through this website.

2. Information We Collect

a) Information you provide directly

We may collect:

• Your name

• Email address

• Telephone number

• Property address (if provided for quotations)

• Details about repair or maintenance enquiries

• Any information submitted via contact forms or email

b) Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser and device type

• Pages visited

• How you found our website (referrer)

• General location (region/country)

This is collected using cookies and similar technologies.

3. How We Use Your Information

We process your personal data to:

• Respond to repair or maintenance enquiries

• Provide quotations and arrange site visits

• Manage customer communication and bookings

• Improve our website and services

• Ensure website security and prevent misuse

• Comply with legal, accounting, and regulatory obligations

We only collect the information needed to provide our services effectively.

4. Legal Basis for Processing

We use several legal bases under UK GDPR:

• Contract: to provide quotations, arrange visits, or supply services

• Legitimate interests: improving our website, responding to enquiries, enhancing service quality

• Consent: for non-essential cookies or marketing emails

• Legal obligation: record-keeping, tax, and regulatory compliance

5. Data Retention

We keep personal data only as long as necessary:

• General enquiries: up to 12 months

• Customer records and job information: up to 6 years (legal requirement)

• Cookie data: see our Cookie Policy

When no longer required, data is securely deleted or anonymised.

6. Sharing Your Information

We do not sell or trade your personal data.

We may share information with:

• Website hosting and IT service providers

• Email service platforms

• Professional advisers (e.g., accountants)

• Regulators or legal authorities, if required by law

All third parties must keep your data secure.

7. International Transfers

If any service provider processes data outside the UK/EEA, we ensure appropriate safeguards such as:

• Adequacy decisions

• Standard Contractual Clauses

This protects your personal data at all times.

8. Your Rights

You have the right to:

• Access the personal data we hold

• Request correction of incorrect information

• Request deletion of your data (where appropriate)

• Restrict certain types of processing

• Object to processing based on legitimate interests

• Withdraw consent (e.g., for marketing or cookies)

• Request data portability

To exercise these rights, contact: [ADD EMAIL]

If you are unhappy with our response, you may contact the UK supervisory authority:
Information Commissioner’s Office (ICO) — www.ico.org.uk

9. Marketing Communications

We may send service updates or offers only if you have opted in.
You can unsubscribe at any time via email or by contacting us.

10. Cookies

Our website uses cookies to enhance performance, analyse traffic, and support essential functions.
Non-essential cookies are used only with your consent.

For full details, see our Cookie Policy.

11. Security

We use appropriate technical and organisational measures to protect your information, including:

• Secure hosting

• Access controls

• Regular system updates

• Encrypted communication where applicable

However, no website can guarantee absolute security.

12. Third-Party Links

Our website may include links to third-party sites. Their privacy practices are independent from ours, and we recommend reviewing their policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page.

14. Contact Us

For privacy-related questions or requests, contact:

Hi-Q Repairs & Maintenance
Email: sales@hiqinst.co.uk
Telephone: 07968 772993
Service Area: Dorset & surrounding regions

Cookie Policy

Last updated: 9th December 2025

1. Introduction

This Cookie Policy explains how Hi-Q Repairs & Maintenance (“we”, “us”, “our”) uses cookies and similar technologies on our website.

For any questions, contact: sales@hiqinst.co.uk

2. What Are Cookies?

Cookies are small files stored on your device when you visit a website.
They help:

• Ensure the website functions correctly

• Improve performance

• Analyse visitor activity

• Remember preferences

• Support optional marketing features

Cookies may be session-based, persistent, first-party, or third-party.

3. Types of Cookies We Use

a) Strictly Necessary Cookies

These are essential for:

• Security

• Navigation

• Website performance

• Forms and basic functionality

You cannot disable these.

b) Analytics / Performance Cookies

(Used only with consent)

These help us understand:

• How visitors use the site

• Which pages are most visited

• How long visitors stay

• Any issues or errors encountered

Example tools include Google Analytics (if installed).

c) Functional Cookies

(Used only with consent)

These support:

• Saving user preferences

• Improved website experience

d) Marketing / Advertising Cookies

(Used only if enabled)

These deliver relevant advertising and track marketing performance.

4. Cookies Used on This Website

Cookies may include:

• CookieYes consent cookies

• Analytics cookies

• Functional cookies related to plugins or site features

The “Cookie Settings” section of the cookie banner will show the complete list.

5. Managing Cookies

You may:

• Accept all cookies

• Reject non-essential cookies

• Adjust cookie preferences

Browser settings also allow you to:

• Block cookies

• Delete cookies

• Control how cookies behave

Disabling some cookies may affect website performance.

6. Third-Party Cookies

Some cookies may come from third parties such as:

• Analytics providers

• Embedded media

• Advertising networks (if used)

These parties are responsible for their own cookie usage.
We recommend reviewing their privacy policies.

7. Updates to This Cookie Policy

We may update this policy to reflect changes in technology, cookie use, or legal requirements.
The latest version will always be available on this page.

8. Contact Us

For questions about our Cookie Policy, contact:

Hi-Q Repairs & Maintenance
Email: sales@hiqinst.co.uk
Telephone: 07968 772993